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Frequently Asked Questions
  
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FAQs
How do I set up a business account?
Do we need trade references?
After registering for a business account, how quickly can I start ordering?
I need help finding specific Office Products
How can I check on the status of my order?
How can I get a copy of your catalogue
How can I register to order products online?
After registering for an online account, when will I receive my User ID + Password?
How can I change my password?
What if I have forgotten my login or password?
I am having difficulties with the site, what do I do?
What are your payment terms?
What payment methods do you accept?
How can I order with a credit card?
When will my order be delivered?
Will someone need to sign for the parcel when it is delivered?
If there is no one to sign for deliveries, where will goods be left?
Do you offer doorstep delivery?
Where do you deliver?
Do you charge for deliveries?
Do you perform product installations?
When will furniture be delivered?
My parcel / goods are damaged, what do I do?
How do I return an item?
Do products come with warranties?
In what instances can an order not be cancelled?
The wrong product/s was delivered, what do I do?
My product/s is faulty, what do I do?
Can orders be cancelled before delivery?
  
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